Privacy Policy

Effective Date: 9/18/2026
Last Updated: 9/18/2026

At Top Chicago Moving Company, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit our website, contact us, request transportation services, or otherwise interact with us.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

First and last name
Phone number
Email address
Pickup and drop-off information
Transportation or service details
Information submitted through contact, booking, or service request forms
Information you provide when communicating with us by phone, email, or text message
Any other information you voluntarily provide when requesting or using our services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests
Provide and manage transportation services
Schedule and confirm transportation services
Communicate with customers regarding requested services
Send reservation or appointment confirmations
Send pickup or appointment reminders
Send service-related updates and notifications
Provide customer support
Respond to customer questions
Communicate regarding changes to scheduled services
Improve our website and services
Protect the security of our website and services
Comply with applicable legal and regulatory requirements

3. SMS/Text Messaging

If you voluntarily provide your mobile phone number and separately opt in to receive SMS messages from Top Chicago Moving Company, we may use your phone number to send service-related text messages.

SMS messages may include:

Transportation reservation confirmations
Pickup or appointment reminders
Booking updates
Changes to scheduled transportation services
Customer support communications
Service notifications
Responses to customer inquiries
Other transportation-related communications that you have requested

Message frequency may vary.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any SMS message you receive from us.

For assistance, reply HELP to any SMS message or contact us using the contact information provided on our website.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. SMS Consent and Mobile Information

Your SMS consent is voluntary and is collected separately from your acceptance of this Privacy Policy.

Mobile opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

We will use SMS consent information only as necessary to provide the communications for which you have opted in and to manage your SMS preferences.

5. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business and provide services you have requested.

This may include sharing information with service providers or technology providers that assist us with website operations, communications, scheduling, customer support, payment processing, or other business functions.

We may also disclose information when required to do so by law, legal process, or a valid request from a government authority.

We do not sell personal information.

We do not share SMS opt-in data or SMS consent information with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, improve functionality, understand website usage, and improve the user experience.

You may be able to control or disable cookies through your web browser settings.

8. Information Retention

We retain personal information for as long as reasonably necessary to provide our services, communicate with customers, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

9. Your Privacy Choices

You may contact us regarding questions about your personal information or request that we correct or delete information, subject to applicable legal and business requirements.

You may also manage your SMS preferences at any time by replying STOP to an SMS message.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated by us.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updated version will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Top Chicago Moving Company
Phone: (773) 983-9150
Email: jose@topchicagomoving.com
Address: 3047 N Lincoln Ave, Suite 425, Chicago IL 60657
Website: https://topchicagomoving.com/

SMS Messaging Terms

Effective Date: 9/18/2026

By voluntarily opting in to receive SMS messages from Top Chicago Moving Company, you agree to receive text messages related to transportation services and communications that you have requested.

Types of SMS Messages

SMS messages may include:

Transportation reservation confirmations
Pickup and appointment reminders
Booking updates
Service notifications
Changes to scheduled transportation
Customer support communications
Responses to customer inquiries
Other transportation-related service communications

Message Frequency

Message frequency may vary depending on your interactions with Top Chicago Moving Company and the transportation services you request.

Message and data rates may apply.

Opting In

You can opt in for these SMS messages by filling out a website form

Opting Out

You may opt out of SMS communications at any time by replying STOP to any message.

After you send STOP, you may receive a confirmation message and will no longer receive SMS messages unless you voluntarily opt in again.

Help

For assistance with SMS communications, reply HELP to any message or contact Top Chicago Moving Company at:

Phone: (773) 983-9150
Email: jose@topchicagomoving.com

Consent

SMS consent is voluntary.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

You may contact Top Chicago Moving Company through other available communication methods without consenting to receive SMS messages.

Privacy

Top Chicago Moving Company does not sell or share mobile phone numbers, SMS opt-in information, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. SMS consent and opt-in data will not be shared with third parties for marketing purposes.

For additional information about how we collect, use, and protect personal information, please review our Privacy Policy.

Changes to SMS Terms

We may update these SMS Messaging Terms from time to time. Any updated version will be posted on this page with an updated effective date.

Contact Us

Top Chicago Moving Company
Phone: (773) 983-9150
Email: jose@topchicagomoving.com
Website: https://topchicagomoving.com/